Returns & Exchanges
We hope you loved your items as much as we do but if they weren’t right for you we have an easy and convenient returns process.
Standard returns policy is 21 days for online orders.
Your return may be rejected if items fail to be in a resalable condition.
Items must be in their original condition and include all tags.
Items must be returned via our online portal.
You don’t have to pay anything when you drop your parcel off, however all UK return parcels are subject to a £3 return fee for up to 6 items, additional items will then be charged at £1 per item which will be deducted from your refund.
Your invoice is attached to your order dispatch email.
You will receive email confirmation of your return. Once your return has been processed, your refund will be issued via your original payment method within 3-5 working days.
As part of our effort to reduce our carbon footprint we have now gone paperless.
No paperwork is required, and your invoice is attached to your order dispatch email and returns are now processed online.
As a sister company of Yours Clothing, you can easily return any unwanted items to a Yours Clothing store. You will need your dispatch email and we will be able to offer you a refund
How do I make a return?
Please click HERE open our returns portal - (Standard returns policy is 21 days for store & online orders | Items much be in a resalable condition, unworn with the tags attached. Otherwise, your return may not be accepted.)
Please enter your order reference starting with 2 letters For Example - MC123-4567-8901 (If the following error message shows (Only Latin characters, digits, dash, and underscore are allowed – this means there is a space before or after the order reference or you have not entered the order reference in the correct format.)
Please enter your postal code or email address
Please click the items you want to return and select the reason why
Please choose the courier you want to return (Don’t worry if you do not have a printer, we offer QR codes too – A QR code is a barcode that is emailed to you, the couriers are able to scan this barcode and will print the label for you in store)
An email will then be sent to you with the returns label or QR code
We will issue your refund for returned items as soon as your returned parcel has reached our distribution centre. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account. All refunds are issued in the same payment method as your original payment.
How long does it take for a return to be processed?
We’ll send you an email as soon as your return has been processed.
For UK customers, your refund will take 3-5 working days to reach your account.
For International customers, your refund can take up to 5 business days to reach your account.
How long do I have to return an item?
For UK customers, our standard returns policy is 21 days for online orders.
For International customers, our standard returns policy is 28 days for online orders.
Your return may be rejected if Items fail to be in a resalable condition. Items must be in their original condition and include all tags.
What happens if I receive a faulty item?
Please return the item back to us via our return’s portal HERE
Once inspected by our quality control and returns team, we will action accordingly.
What happens if I’m missing an item from my parcel?
All our parcels are inspected prior to despatch from our warehouse. If an item is missing, please contact our customer services team HERE.
Do you offer exchanges?
Exchanges for online transactions are only available in store. We do not currently offer exchanges online.
What products are excluded from the returns and refunds policy?
For hygiene purposes, pierced jewellery, cosmetic products, and antibacterial masks are excluded from our returns policy. For further information, please check your email confirmation to confirm whether you item is eligible for return.
What if I have selected the wrong return method on the return’s portal?
Please do not worry! You can contact our customer service team via live chat, or the contact form and they will be happy to cancel this return for you to go back onto the portal and re generate the return with another courier.