Returns & Exchanges
We hope you loved your items as much as we do but if they weren’t right for you we have an easy and convenient returns process.
UK Returns Only:
We are currently experiencing temporary issues with our return portal. Please try accessing it using both your postcode and the email address associated with your order reference.
If you are still unable to access the portal, please use the alternative links below:
https://www.royalmail.com/track-my-return#/details/3123 - Royal Mail
How do I return an item from UK?
Standard returns policy is 21 days for online orders.
Your return may be rejected if items fail to be in a resalable condition.
Items must be in their original condition and include all tags.
Items must be returned via our online portal.
You don’t have to pay anything when you drop your parcel off, however all UK return parcels are subject to a £3 return fee for up to 6 items, additional items will then be charged at £1 per item which will be deducted from your refund.
Your invoice is attached to your order dispatch email.
You will receive email confirmation of your return. Once your return has been processed, your refund will be issued via your original payment method within 3-5 working days.
How do I return an item from Europe?
Standard returns policy is 28 days for online orders.
Your return may be rejected if items fail to be in a resalable condition.
Items must be in their original condition and include all tags.
Items must be returned via our online portal.
A return cost will be deducted from your refund. This charge will be calculated on the portal and can vary depending on the weight of the parcel and the service selected.
Your invoice is attached to your order dispatch email.
You will receive email confirmation of your return. Once your return has been processed, your refund will be issued via your original payment method and can take up to 5 business days.
How long does it take for a return to be processed?
We’ll send you an email as soon as your return has been processed.
For UK customers, your refund will take 3-5 working days to reach your account.
For International customers, your refund can take up to 5 business days to reach your account.
How long do I have to return an item?
For UK customers, our standard returns policy is 21 days for online orders.
For International customers, our standard returns policy is 28 days for online orders.
Your return may be rejected if Items fail to be in a resalable condition. Items must be in their original condition and include all tags.
What happens if I receive a faulty item?
Please return the item back to us via our return’s portal HERE
Once inspected by our quality control and returns team, we will action accordingly.
What happens if I’m missing an item from my parcel?
All our parcels are inspected prior to despatch from our warehouse. If an item is missing, please contact our customer services team HERE.
Do you offer exchanges?
Exchanges for online transactions are only available in store. We do not currently offer exchanges online.
What products are excluded from the returns and refunds policy?
For hygiene purposes, pierced jewellery, cosmetic products, and antibacterial masks are excluded from our returns policy. For further information, please check your email confirmation to confirm whether you item is eligible for return.
What if I have selected the wrong return method on the return’s portal?
Please do not worry! You can contact our customer service team via live chat, or the contact form and they will be happy to cancel this return for you to go back onto the portal and re generate the return with another courier.
My refund is incorrect?
We only refund the cost of your items, plus any sales tax/VAT. We do not refund the delivery charge or any customs duties and import taxes.
Whip&Woo Orders
We do not accept returns on items. If you have recieved a faulty item, please contact our customer service team and we'll be happy to help you.