Frequently asked questions and how to contact us - COVID-19

Loyalty Vouchers

We're extending the validity period of all loyalty vouchers for use in-store. Unfortunately expired loyalty vouchers cannot be used online.

Store Opening

Most of our stores have now reopened. A list of opened stores can be found HERE


We are now offering international delivery again. You can find out more about international delivery HERE

Refund Cards

Any that expired while the shops were closed have been extended until 30th September 2020.

Returns & Refunds Information

We advise to allow 28 days for our reduced warehouse team to process your return at this time. Our customer service team is also smaller than usual at the moment and, as a result, it may take slightly longer for us to respond to your enquiry. Please bear with us and apologies for any inconvenience this has caused.

You can find out more information and how to contact us in our FAQs page HERE