If you would like to simply return any item(s) in your order back to us at M&Co & receive a refund please read our Returns information.
If you wish to fully cancel your order you may also do so by following the instructions below.
1.1 You can cancel your Order for any reason within 15 days of receipt of the Goods ("Statutory Cancellation Period") for a full refund or an exchange credit. To cancel your Order please write to us at Web Team, Caledonia House, 5 Inchinnan Drive, Inchinnan Business Park, Inchinnan, Renfrew, PA4 9AF or email us at firstname.lastname@example.org. This right to cancel for any reason under these Terms and Conditions is in accordance with the Consumer Contracts Regulations 2013.
Download our standard cancellation/withdrawal form
1.2 If you cancel your Order within the Statutory Cancellation Period and the Goods have been delivered, or are subsequently delivered to you, you must return the Goods to us within 14 days of cancellation and take reasonable care of them while they are in your possession. Details on how to return the Goods are given here. If Goods are not returned to us you will be charged for the direct costs incurred by us in recovering the Goods. Your obligation to take reasonable care of the Goods while they are in your possession extends to ensuring that hygiene seals are not removed and that items are not soiled or damaged while in your possession.
1.3 If you cancel your Order within the Statutory Cancellation Period we will refund the price of the Goods, together with the cost of Standard Delivery, to the debit or credit card used in the original transaction within 14 days. If, however, we consider that reasonable care has not been taken of the Goods while they were in your possession we will seek to recover the cost of the Goods from you. This does not affect your statutory rights.
1.4 In addition to your cancellation rights under the Consumer Contracts Regulations 2013, we will give you a further 13 day period (commencing the day after the Statutory Cancellation Period) to cancel your Order and obtain a refund subject to Clauses 1.4 and 1.5. To cancel your Order within this 13 day period and obtain a refund you must return the Goods together with the returns form (enclosed with your Order of Goods). Details on how to return the Goods are given here.
1.5 Following the Statutory Cancellation Period, if you cancel your Order and return the Goods, we will not refund any delivery charges incurred by you for the Order. In addition, we will not provide a refund in respect of Goods which we reasonably consider to have been worn for an unacceptable length of time, have had their labels removed or have been soiled or damaged in any way.
1.6 Your refund will be credited to the debit or credit card used in the original transaction. Please note that refunds for goods bought as gifts can only be given to the debit or credit cardholder (the original payer).
If you have any questions or need help with your account, you may Contact Us to assist you.