International Delivery Information

 

Shipping to all countries outside of the UK is performed by Global-e, our international fulfilment partner. All products and shipping prices will be shown in your local currency, with up to 40 convenient methods of payment and a range of languages available at checkout.

International Shipping Times (Working Days)

Destination

Standard Tracked Post

Cost

Express Air Courier

Cost

Europe

6-8 days

€7

Up to 3 days

€15

Australia

9-14 days

$15

Up to 6 days

$25

Canada

9-14 days

$10

Up to 6 days

$20

India

9-14 days

850 INR

Up to 5 days

1300 INR

Israel

  All orders shipped by Air Courier      

              Up to 4 days   

   50 ILS

New Zealand

9-14 days

$15

Up to 6 days

$25

Russia

9-14 days

700 RUB

Up to 8 days

1200 RUB

United Arab Emirates

9-14 days

45 AED

Up to 6 days

75 AED

USA

9-14 days

$8

Up to 4 days

$15

Rest of the World

9-14 days

£15*

Up to 8 days

£18*

 

*Shipping prices shown in GBP are based on a number of factors including:

  •  - the chosen shipping method
  •  - the destination country
  •  - the number of items purchased
  •  - the total weight of the parcel

You will be able to see exact shipping costs in your preferred currency during the checkout process.

 

Delivery Conditions

All delivery timescales are for guidance only and represent the timeframe in which we will endeavour to deliver your parcel from the day of dispatch.

Please note that some standard shipping methods have a maximum weight restriction of 2kg.

In the event that you have chosen standard delivery and your order calculates heavier than the maximum limit, your delivery will automatically default to an accepted delivery method of the same, or faster, delivery time.

These restrictions are subject to change and are also different dependent on the delivery location.

 

Track Your Order

To track an international order, please visit our Tracking Portal and enter your 12 digit order number, which will begin with “GE”.

 

Taxes and Duties

The prices shown for non-EU customers are exclusive of VAT.

Please be aware that import duties and taxes may apply upon receipt of orders shipped outside of the EU.

These duties and taxes are beyond our control and are set by the Customs Authority of the destination country, depending on a number of factors including country of origin of the purchased product, local VAT rates and local import taxes.

It will be your responsibility to pay them if and when asked to by your local authorities.

For certain shipping destination countries, you may be offered the option to pre-pay these duties and taxes.

Any shipping methods that support pre-payment will be marked as such during checkout, so you can easily identify them.

Should you choose to use this option and prepay duties and taxes as part of your checkout process, you will be provided with a guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).

All taxes are set by the shipping destination country and therefore may vary from country to country.

 

Returns

To return items from outside the UK, please visit our Returns Portal, enter the email address used to place the order and the 12 digit order number which will begin with “GE”.

Select the item(s) you wish to return to us from your order and choose a return reason for each item.

Print the return label from the screen, then place the first sheet in the package with your item(s) and attach the second sheet to the outside of your package.

Take the package to your local post office and ensure that you retain your proof of postage.

A refund will be processed back to the original payment method once the parcel is received by our warehouse.

Orders outside the UK are not entitled to free returns and you will therefore be required to fund any return postage costs.

Please allow up to 28 days for your refund to be processed from the date of return.

 

Exchanges

Unfortunately we are currently unable to offer exchanges on international orders. We hope to be able to offer this service in the future.

In the meantime, please return any unwanted items via the standard returns method for a refund and place a new order for the alternative item(s).

 

Contact Us

If you have any further questions or queries please contact us at international@mackays.co.uk.